1. Introduction
CustomSaaS ("we", "us", or "our") operates as a trading name for our UK-registered entity. We are committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, and share information about you when you use our website, services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Data We Collect
We collect different types of information for various purposes to provide and improve our service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to:
- Email address
- First name and last name
- Phone number
- Business name and job title
- Project technical requirements
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, and the time and date of your visit.
3. How We Use Data
CustomSaaS uses the collected data for various purposes:
- To provide and maintain our Service (e.g., scoping your project).
- To notify you about changes to our Service.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our Service.
- To monitor the usage of our Service.
- To detect, prevent and address technical issues.
5. Security & Storage
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, including encryption at rest and in transit.
Your data is stored on secure servers located within the United Kingdom or the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
6. Your Rights (GDPR)
If you are a resident of the UK or EEA, you have certain data protection rights. CustomSaaS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of any inaccurate data.
- Erasure: Request deletion of your personal data ("Right to be Forgotten").
- Restriction: Request restriction of processing your personal data.
- Portability: Request transfer of your data to another organisation.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Address: The Bradfield Centre, Cambridge Science Park Road, Cambridge, CB4 0GA, UK